Refund & Returns

Refund & Returns

We want you to love your Mellily jewellery. If something is not right, here is how we can help.

Damaged or wrong item

If your order arrives damaged, defective or different from what you ordered, contact us through our Contact page as soon as possible after delivery. Please include your order number and clear photos of the item and packaging.

Returns

Items must be unused, unworn and in their original packaging to be eligible for a return. For hygiene reasons, earrings may not be returnable unless they arrive damaged or defective.

How to request a return

1. Contact us with your order number and the reason for the return.
2. We will review your request and tell you the next steps.
3. Once the returned item is received and checked, we will process your refund or replacement.

Refunds

Approved refunds are sent to your original payment method. The time your bank takes to show the refund can vary.

Exchanges

If you would like to exchange an item, tell us through our Contact page and we will let you know what is possible.

Need help?

Reach us anytime via the Contact page.